Andrea Reed, director of nursing, UPMC Susquehanna Muncy, was presented with the 2019 Rural Health Hero of the Year award during Pennsylvania Rural Health Week (Nov. 18 - 22). The award recognizes an outstanding leader in the area of rural health who demonstrates a personal commitment to the needs of a community, works with relevant organizations and resources to develop or expand programs that address rural health issues, and goes above and beyond the call of duty to deliver excellent service.
Reed was nominated by Matt McLaughlin, president, UPMC Susquehanna Muncy, and the award was presented by Lisa Davis, director of Pennsylvania Office of Rural Health (PORH) and outreach associate professor of health policy and administration at Penn State University.
“Since taking on her role as the director of nursing last year, Andrea has led multiple initiatives to improve hospital operations,” said McLaughlin. “Her efforts are evident in the results of our inpatient Hospital Consumer Assessment of Healthcare Providers and Systems scores which improved by 33 percentile points from her date of hire. Additionally, she’s made significant impact in patient safety and quality by leading teams committed to reducing fall, infection, and readmission rates. I couldn't be more impressed with how quickly she hit the ground running and how impressive her outcomes have been in her new role. It’s an honor to see her receive this recognition.”