WILLIAMSPORT – Today Comcast announced the launch of a new interactive Xfinity retail store at 1952 East Third Street, the sixth of its kind in the United States and the 19th Xfinity retail store in Pennsylvania. The interactive store design was created to provide customers an immersive destination to discover Xfinity products and services and replaces the former service center located on Commerce Park Drive, a mile away, providing customers more convenient access on East Third Street in a popular retail corridor.
The 4,500 square foot center, designed entirely around the needs and feedback of Comcast customers, is larger than the former facility and provides visitors with an opportunity to explore, learn about and interact with the latest Xfinity products and services. The store is designed strategically by product area -- Xfinity Mobile, Xfinity X1, Xfinity Home and Xfinity Internet – so customers can see Comcast’s industry-leading products in action.
Xfinity Mobile is a key part of Xfinity stores – customers can purchase new mobile phones, or bring their own Apple devices and choose a flexible data plan based on their individual needs - electing to pay by the gig or choose unlimited.
- Discover xFi, the Xfinity personalized home WiFi experience, and learn how to view and control network devices through the app, site or voice remote in the Xfinity Internet zone.
- X1, our next generation video platform, is featured in a living room environment, so customers can try the voice remote and see how X1 works firsthand.
- The Connected Home Zone section showcases how Xfinity Home combines the best of home security and automation into one simple experience – customers can learn how they can control an increasing number of IoT devices from their phone, tablet or Xfinity Home touchscreen.
Customers can visit the store to upgrade or swap equipment, ask questions about their Xfinity service, or pay a bill at an in-store kiosk. Store associates have extensive training on customer service and deep knowledge of Xfinity products. In-store appointments can be scheduled online on their local store website.
“We are thrilled to open an Xfinity Store for our Williamsport customers and to provide them with a more welcoming, efficient and interactive experience,” said Alan Clairmont, vice president of marketing for Comcast’s Keystone Region. “Placing a larger retail store in a convenient location already frequently used by our customers is just one way we are continuing to create a better customer experience.”
New Xfinity stores also have a dedicated space for Comcast Business customers and prospects to come in and discuss their business technology needs with an expert.
Comcast has built or re-designed more than 250 new stores since 2015. The company will open more than 50 of the new and enhanced Xfinity stores in high-traffic shopping centers across the service footprint in 2018. Comcast’s ultimate goal is for customers to be within a 15 minute drive of a Xfinity store.
Comcast is opening new experiential Xfinity stores across the country every month. These stores will be located in high-traffic shopping destinations alongside other lifestyle brands, convenient for customers to visit.
The new Xfinity Store is open seven days a week – Monday through Saturday from 10 a.m. to 7 p.m., and Sunday from noon to 5 p.m.