City of Williamsport Debuts Smartphone App, Williamsport311


Screen shot of the mobile phone app.

The City of Williamsport, is proudly announcing the release of the “Williamsport311” App. This App is the official platform through which residents, business owners and visitors can report their concerns. With this new tool, users can submit, track, and view nearby service requests through their smartphones, online, and via phone. Users can benefit from the app widgets to find information about bus schedules, events, local businesses, public facilities,and many more activities.

To help the City reach all of its constituents, the application is multilingual and supports 17 languages through its One Voice Translation feature.When a resident submits a request in their native language, it is automatically translated into English for City officials. Subsequent updates on the request are automatically translated back into the resident’s native language to enable a seamless dialogue between the City and users.

The mobile app is part of an overall strategy for the City of Williamsport to improve communications and service delivery. On the backend, the relevant staff redirects and responds to submitted requests through the workflow management system.The City also uses the backend system to provide residents real-time status updates and comments on the submitted requests. 

The City of Williamsport launched the application in partnership with PublicStuff, an innovative civic software company that helps residents and local governments connect to improve the quality of life in their communities. While cities such as Philadelphia and Reading are already utilizing similar Public Stuff apps. The City is one of only a handful of third-class cities in Pennsylvania utilizing this technology today.

"The Williamsport311 App and web interface will vastly improve communications and relations with our residents. The real-time updates improve transparency between our citizens and their local government while enabling internal efficiencies and accountability. Mobile applications are essential in today’s modern communications and the City of Williamsport is proud to implement such a system. This app provides us with a new way to provide services to our citizens not seen in this city before." –Justin Wray, Information Technology Coordinator

Williamsport311 is a free service and is available in the Apple App Store and Google Play for immediate use. Search “Williamsport311” in the stores or go to these URLs to access.

Android: https://goo.gl/o8nRR2

IOS:http://apple.co/2d09pT6

Web:www.cityofwilliamsport.org click on the Williamsport311Linkon the home page(coming soon)

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