Business

PPL Electric Utilities has introduced a new “virtual hold” feature to improve customer service when call volumes are high.
The company, which handles more than 2 million customer phone calls a year, introduced the new feature this month as an added convenience. more»

Rebates are now available to help PPL Electric Utilities’ industrial, commercial and institutional customers switch to longer lasting, more energy efficient compact fluorescent light bulbs.
“We listened to our customers and community stakeholders, and this new program grew out of their feedback,” said Tom Stathos, director of Customer Programs and Services for PPL Electric Utilities. more»

Lower wholesale market costs should reduce prices for consumers early next year

PPL Electric Utilities said today it is securing power for 2011 at prices lower than its current cost to supply power to “default” customers – those who do not shop for generation service from competitive suppliers. more»

Unit 1 at PPL’s Susquehanna nuclear power plant near Berwick, Luzerne County, Pa., safely shut down late Friday afternoon (7/16).
“Operators made a conservative decision to safely shut down Unit 1 following a leak of river water into the turbine building basement,” said Jeff Helsel, PPL’s Susquehanna plant manager. more»

The region’s first real blast of extreme heat this year has passed, but it may not be long before Mother Nature turns up the thermostat again. PPL Electric Utilities has helpful tips and resources for its customers looking for ways to stay comfortable, be more energy-efficient and save on utility costs. more»

For the fourth day this week, demand for electricity rose even closer to record-setting levels for PPL Electric Utilities as the region remained in the grip of oppressive heat and humidity.
Demand for electricity across the PPL utility service area peaked at 2 this afternoon (7/8) at 7,362 megawatts. more»

Residents and visitors to the Lake Wallenpaupack area have another way to catch wildlife in action and enjoy the natural beauty of the area. more»

PPL’s environmental preserves throughout Pennsylvania – Brunner Island, Holtwood, Lake Wallenpaupack, Martins Creek, Montour and the Susquehanna Riverlands – have updated their cache of fun summer hikes with new geocaching missions. more»

PPL Electric Utilities finds more customers use Web, phone system than calling customer service
 
For the first time, more PPL Electric Utilities customers are using self-service options on the utility’s Web site and the customer care center’s interactive phone system, rather than speaking with a customer service representative. more»

PPL Corporation (NYSE: PPL) today (6/21) announced concurrent offerings of 90 million shares of its common stock and $1.0 billion of equity unit securities. more»

Stay comfortable this summer without losing your cool over higher electricity use by using some simple low-cost or no-cost measures to save energy.
PPL Electric Utilities customers can track their own energy usage by setting up an online account profile by visiting www.pplelectric.com and clicking on “myPPL.”
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PPL Electric Utilities program helps targeted customer groups maximize their HVAC systems
 
A new program from PPL Electric Utilities can help commercial, industrial and institutional customers boost the efficiency of the HVAC systems that cool their buildings.
The company is partnering with more»

With equipment and system upgrades completed during the recent scheduled refueling and maintenance outage, Unit 1 at PPL Corporation’s Susquehanna nuclear power plant in Luzerne County, Pa., is now the largest Boiling Water Reactor in terms of thermal power and generating capacity in the United States, according to the Nuclear Regulato more»